Report a correction
CashPayMed publishes public-source information and wants displayed records to match their cited sources.
What to report
A correction may involve:
- an incorrect hospital or provider identity;
- a wrong city, state, ZIP, distance, or facility location;
- a price attached to the wrong procedure, setting, or provider;
- a displayed value that does not match the cited source;
- an outdated or broken source link;
- a missing or incorrect source or as-of date;
- misleading wording about the scope or certainty of a record; or
- an accessibility or technical problem that prevents the information from being used.
What to include
Please include:
- the exact CashPayMed page URL;
- the hospital, provider, procedure, CPT code, EIN, or CMS Certification Number involved;
- the exact figure or statement believed to be wrong;
- the source URL and source or filing date;
- a short explanation of the mismatch; and
- a screenshot only when it is needed to show the problem.
Sending a report
There is currently no way to send a correction to CashPayMed. No correction address, form, or other channel is in operation, so the review described below cannot yet be started from outside the project. This page sets out what a report needs to contain so that it is ready when a channel exists.
If the problem concerns a bill or an estimate for your own care, the hospital or provider is the only party who can resolve it, and they can do so now. See Personal bills and care below and Hospital bill help.
Do not send sensitive information
Do not send medical records, patient names, insurance member numbers, Social Security numbers, billing-account numbers, payment-card information, or an unredacted medical bill.
A price or source correction normally requires the public page, public record, procedure identifier, and supporting source, not patient information.
How CashPayMed reviews a report
CashPayMed will compare the displayed record with the cited source and applicable methodology.
- If CashPayMed transcribed, calculated, matched, or labeled the source incorrectly, the published material should be corrected.
- If the source itself contains the disputed value, CashPayMed may preserve the source-reported value while adding a limitation or clearer source date.
- If provider identity or location cannot be verified, CashPayMed should remove the unsupported match or label the location unavailable rather than guess.
- If the source has changed, CashPayMed may update the record during the next verified data release.
- A report may remain unresolved when the available evidence does not establish the requested change.
CashPayMed does not decide a personal billing dispute, change a hospital’s source file, or require a provider to honor a displayed amount.
Personal bills and care
For a binding estimate, coverage decision, financial-assistance application, or account-specific bill, contact the hospital, provider, or health plan directly. CashPayMed cannot access a patient account.
See Hospital bill help for a step-by-step contact plan.
Privacy
Email exposes the sender’s address and message to CashPayMed’s email provider. Read the Privacy Policy before sending a report.